Do you have questions? No problems, find your answers down below
How much weight can it hold?
It will be able to support a handbag upto 5kg – more than enough for your average handbag on a night out. Trust me, you wouldn’t want to be lugging around anything heavier!
Does it really work?
Yes it does! We stand 100% by our product. The concept has been around for a couple of years and has been very popular overseas. However our products are unique because they are compact and foldable and have only recently been offered to the Australian market! Read there on how it works. If you are the type who must see it to believe it, then take advantage of our risk free 100% money back guarantee knowing you can always return it and buy one now to try it for yourself. Visit our store here.
How long does delivery take?
We package the order within 1-2 days of purchase then deliver it via Australia Post which takes upto 5 working days and so you should receive your order within 7 working days. International orders may take 10-14 days via EMS.
Can I have it delivered to a different address? Yes, you can have it sent to anywhere in Australia. We just need your name and email address for correspondence but will be happy to send it to a different address. This service if perfect for anyone who would like to purchase it as a gift for a loved one!
Can I pick up my purchase in person? Regretably, no because we are an online company with no retail front. This saves on costs which we are able to pass on to you as savings.
How do I know if my purchase has been sent? We will notify you via email once we have received your payment and have dispatched your purchase.
How can I pay – what payment options do you accept?
We accept Paypal, visa credit card, mastercard, american express and bank deposit. See our Payment Page.
Is your website secure?
Yes, we do not keep your financial details as all payments are processed by PayPal which is a trusted Ebay company. Once you have purchased an item, we will only request your email address to send you a confirmation email. We will never release your email address to any other parties.
Where are you based? We operate from Sydney, NSW Australia. Registered office is in UK.
Do you sell wholesale/customised hooks? Yes we do, we are actively looking for wholesalers and retailers so if you are interested, please contact us via email at: contact (at) handbaghooks.com.au. We have also produced customised engraved handbag hooks for clients, businesses and organisations.
What is your refund/return policy?
We will gladly refund or replace any items which you are not satisfied with. Just mail the item back with the reason and tell us if you prefer a replacement or a refund of purchase of price within 30 days of purchase. For more information see our Refund Page *Only within Australia*
For any other questions, please email us at: contact@handbaghook.co.uk
